 | What will my account summary be like? |
 | Your account summary provides up-to-the-minute information on your account number, balance, expiration date and PIN(s). |
|
| What will my call detail report be like? |
| Your CDR gives you the date, time, rate, duration, cost, and origination and destination numbers for each call you've made. It will display call activity for the past 3 months. |
| What if I need CDR that's more than 3 months old? |
| OneSuite highly recommends that you print or save your own CDR on a monthly basis. After 3 months, OneSuite will keep your CDR in the archive. Should you ever need CDR that is no longer available from your account login, please contact our customer support. Please be reminded that a service fee may incur upon your archived CDR request. Please see the service charge below: CDR Time Frame | Service Charge Per Request | Within 18 months from the request date | $2.00 | Beyond 18 months from the request date | $6.00 | Within 18 months from the request date with special requested format | $6.00 | Beyond 18 months from the request date with special requested format | $8.00 |
Archived CDR will be provided in a purely text format. You may use any word processing software or spreadsheet software to open the file. To request your archived CDR in any other format, please refer to the charge from the table above. |
|
| What if I believe there is an error with my account? |
| Should you ever believe that there is an error in your account, please contact Customer Service at support@OneSuite.com as soon as possible. Let them know why you believe there is an error, and they will promptly get back to you and correct any problems. |
|
| What happens if I lose my PIN? |
| For your security, we will disclose a PIN to the original purchaser only. You will need to contact customer support (support@OneSuite.com) and provide all of the relevant data you submitted when you purchased the service. Your request will be processed promptly, and you will receive your PIN via e-mail once we verify your identity. |
|
| How do I log on to my OneSuite.com online account? |
| On the OneSuite.com Web site, enter your correct OneSuite.com User Name and Password, and then click on the 'sign in' button. |
|
| What happens if I forget my password? |
| You can reset your password by clicking on the 'Problems Signing In' button. Follow the reset password procedures, and provide correct information on each step. For security purposes, OneSuite.com does not store customer's password information on our database. |
|
| How do I recharge my OneSuite.com account? |
| You may either: - Sign in to your OneSuite.com account, then click on the 'Recharge' button from the toolbar on top, or
- Click on the 'Buy More Minutes' link on one of our Web pages. (It's on the upper left corner of most pages). Then sign in to your account for recharge.
|
|
| Can I turn off the account balance and minutes remaining audio announcements to speed the connection time when placing a call? |
| Yes. The account balance and minutes remaining features can be turned off (and turned on again) as needed in the "My Info" or "Summary" sections of the "My Account" page. In My Info, click on the "Change" link under the "PIN(s)" heading, and in Summary, click on one of the Edit buttons. Once the next screen loads, you will see check-boxes for the individual audio announcements next to each PinDial or ZipDial number. Turn the announcements on or off as you wish, then click "Save." |
|
| How come I can’t log into my account? |
| Please verify your login name and password as they are case sensitive. If you are unsure of your login information, please click on “Problems Signing In?” near the login fields.
If you get the Error Message regarding pending payments, that means we have not received your payment from your choice of payment method during the sign-up process. Please note that it may take some time for PayPal to confirm your payment to OneSuite, depending on your payment method used in PayPal. |
|
| Can I set up multiple users under a single account? |
| Yes. In a regular OneSuite accout, you may have up to 3 sub-accounts and PINs. If you'd like to set up more sub-accounts, you may sign up for a business account. With OneSuite Business, you may create up to 999 sub-accounts for your business colleagues, associates, or group/family members and manage them under one administrative account. You may adjust the balance to each sub-account and access call history of each sub-account. To learn more, please click here. |
© 2009 OneSuite Corporation. All Rights Reserved. |
